Legal · Last updated 12 September 2026

Pricing, Billing & Refunds

TruVerify profiles, reviews and the Business API are free. Paid plans cover analytics, monitoring and integrations for businesses. This page explains how billing works.

What money can and cannot buy

Paid plans give a business deeper analytics, monitoring and integrations. Payment never affects a TruScore, a TruMark, the TruVerified credential, or the visibility of genuine customer content. If anyone offers you a better score for money, report it to us.

Billing

Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. Payments are processed by our payment provider; we never see or store your full card details. Subscriptions renew automatically at the end of each period until cancelled.

Cancellation

You can cancel any time from your business dashboard. Cancellation stops the next renewal and your plan stays active until the end of the period you have already paid for.

Refunds

  • 7-day cooling off — a full refund on a first purchase requested within 7 days of payment.
  • Failed or duplicate payments — refunded in full, automatically, once confirmed.
  • Service failure — if a paid feature is unavailable for a prolonged period, we refund the affected part of the period.
  • Mid-period cancellations of an active plan are not refunded, other than the cases above.

Approved refunds are returned to the original payment method, normally within 5–7 working days. Request a refund at info@nevika.co with the payment reference.

Verification fees

Where a verification review carries a fee, it pays for the review itself. It is not a payment for a result — if your documents don't check out, the credential is not granted and the review fee is not refundable.

Contact

TruVerify is a product of SevenVertex, powered by Xceln AI. All enquiries, legal notices, takedown requests and data requests are handled over email at info@nevika.co. We do not operate a phone support line.