Privacy Policy

• Account data — your name, email address and profile picture, passed to us by Puvio when you sign in, or your mobile number if you sign in with a one-time code sent by SMS. We never see your password.
• Content you submit — reviews, complaints, replies, corrections and the business details you enter when claiming a profile.
• Verification documents — licences and registration certificates you upload to claim a business.
• Integrity signals — a hashed device identifier, submission timing and text-similarity signals, used only to catch review abuse.
• Public business information — names, addresses, categories, opening hours and photos of businesses, from public sources.

Uploaded documents are stored in private storage that is not publicly reachable. They are never shown on a business profile and are never shared with other users. Only our verification team can open them, through short-lived links, and only to confirm a claim. Document numbers are stored for matching, not for display.

Your display name and the content of any review or complaint you publish is public. Your email address, device signals and uploaded documents are never public.

We use service providers to run TruVerify: cloud hosting and databases, our identity provider, an email delivery service, a push-notification service, mapping and business data providers, and AI model providers that analyse public business information. They process data on our instructions only. We do not sell your personal data.

AI analysis is run on public business information and on review text. We do not send your verification documents to third-party AI models.

Account and published content stay until you delete them. Verification documents are kept for as long as the credential is active plus the period we are legally required to retain proof of verification, then deleted. Integrity signals are kept for 12 months.

You can ask for a copy of your data, correction of anything wrong, deletion of your account, or withdrawal of consent. Email info@nevika.co and we will respond within 30 days. If a business believes a profile is wrong, use the correction and dispute tools on the profile page.

We use cookies that are strictly necessary to keep you signed in. If you turn on alerts, your browser gives us a device token so we can send them; turning alerts off deletes it.